PURPOSE

This Mutual Understanding Agreement ensures both parties understand each other's expectations. A simple and clear understanding for both parties. This agreement embodies a Common Sense approach. 

If there is ANY feedback, or something that is not in this agreement, then please advise us, and we will clarify it immediately. The better we collaborate together the greater we grow together.

THE MISSION

The mission for Beanited is to create awareness of the vast amount of coffee roasters in Australia. We do this by creating an online directory, and a marketplace for DTC and B2B customers, dedicated only for coffee roasters. 

STAGES

We have 4 stages to our site:

1. Directory 
2. Marketplace
3. Wholesale
4. Featured

STAGE 1 - DIRECTORY

To be on the directory page is FREE. We create a page with your details allowing customers to find you and learn about you, your products and services.

STAGE 2 - MARKETPLACE

Selling on our marketplace is FREE, providing customers with greater purchasing options. The algorithm gives priority to sellers with higher coffee sales and reviews.

Pricing structure are as follows:

DTC: We take a profit from what you would normally charge a café, and we sell the beans at YOUR recommended retail price (RRP) on the Beanited Marketplace

E.g., $30 p/kg* 

Wholesale 1kg	RRP	Beanited shipping charge	Roaster shipping charge	Consumer	COGS	Beanited Profit*
$30	$50	$6.95	$8.50	$56.95	$38.50	$18.45
$15	$28	$6.95	$8.50	$34.95	$23.50	$11.40
$8	$15	$6.95	$8.50	$21.95	$16.50	$5.45

 

*There are many variables that are subject to change as each roaster has different wholesale prices for their product(s), shipping charges vary, and the profit does not calculate the running cost of Beanited such as merchant fees and the ability to continue to provide both DTC and B2B a working and sustainable platform.

REQUIREMENTS

We ask that you send us pictures of your product(s), a description of your product along with information about the product including, but not necessary the following:

• Origin
• Tasting notes
• Altitudes
• Varietal
• Farm
• Roasting style
• Wholesale price
• Roasting day
• Estimated delivery time (if taken too long you could look bad)
• RRP

This information is relevant for your consumers to be fully aware of the product they are purchasing.

PRODUCT UPDATE

Roasters have the responsibility to keep us informed about their product availability and stock levels. If a product is unavailable, please notify us and provide updates on any new products. Our simple form makes this process as easy as possible.

MINIMUM ORDER

We do not have a minimum purchase on our marketplace and therefore as a company we may not sell your coffee at any given time, this is a possibility. This is unlikely to occur when we feature you, but it is a possibility, and this is a reason we do not charge membership to customers and roasters for being on the platform.

DELIVERIES

Where possible, Beanited will organise logistics and pay for shipping.

Majority of roasters have specific packaging styles, we ask that you package your products as best as you can to create the WOW factor. Sustainable packaging is recommended and up to individual organisational discretion. We send you the shipping label, all you need to do is print it, and place it on your packaged product for couriers to pick up.

At times we may ask you to organise shipping through your preferred carrier, there is a cap charge of $9.90 for deliveries. Please notify us if shipping will cost more, we will notify the customer. Once you have added the shipping notification, please send us the tracking information to the email with packing slip, we will then notify our customer with the details.

DO NOT carry out any personal deliveries to customers. This is a breach of our mutual understanding and damages consumer confidence, customers pay for shipping and expect shipping with the tracking information.

STAGE 3 - B2B

For higher purchasing clients such as cafe's and businesses we offer a wholesale account.

To sell B2B we have created a portal for businesses to purchase coffee in larger quantities, minimum 5kg. We also have the ability to create subscriptions should they wish to keep purchasing with one roaster on a rotation. Please note this are to remain Beanited customers and breaching this is a breach of our Mutual Understanding and lacking in common sense.

B2B: Our profit comes from the total transaction incurred. We get 10% from the total transaction

E.g., $30 p/kg* 

Wholesale	Shipping	Customer total pay	Roaster Receives	10% for Beanited*
6 kg - $180	$10-20	$190+	$171	$19
12 kg - $360	$10-20	$370+	$339	$31
100 kg - $3,000	$20-40	$3,020+	$2,718	$302

 

*There are many variables that are subject to change as each roaster has different wholesale prices for their product(s), shipping charges vary, and the profit does not calculate the running cost of Beanited such as merchant fees and the ability to continue to provide both DTC and B2B a working and sustainable platform.

STAGE 4 - FEATURE

To be featured on the site's main page we create a marketing campaigns based on your business, we include an interview about how you started and that is featured on your page and other marketing channels including our Podcast. We include how to videos. We feature you on our café as our main roaster and promote your blend to our customers on our retail space and online, including our regular subscribers. 

We aim to make videos for consumers to know how to extract your blend the best possible way, and the valuable knowledge and advice on coffee and for cafés. This creates consumer confidence for you and your product.

To be featured requires us to film you and the initial outlay is $1,949 and we require about 2-3 hours of your time to interview and make some coffees. We take specialist photography of your premises and products and we give you the final edit of the photos and videos for your personal marketing material. Where possible we include travel in this price.

VIDEOS & PHOTOGRAPHY

We have in-house videographers and photographers. If you would like to know more on getting some video content please contact us to obtain further details please email us on beanited@gmail.com, or contact me (Tommy) on 0421 742 655.

We are working on opening the Beanited HQ café, once opened we will purchase your coffee beans for our Beanited HQ café and feature you to our community.

CHANGING PRICES

We ask that you do not under value your product by reducing your RRP on any other online platforms, especially when we have you featured on Beanited. If you do reduce the value of your product(s), please notify us. If you need to sell products promptly, we may do a special feature, especially to support businesses in difficult times.

REVIEWS

Reviews create incredible consumer confidence on your brand, it gives you feedback regarding positive and negative views on consumers purchasing decisions and allows you to compete with bigger, more established companies.

Beanited takes no responsibility for consumers reviews. Negative reviews can impact your business and we encourage for you to respond to negative feedback through our channels as soon as possible. Alternatively, we can speak to the consumer and fix the review(s) to avoid negative feedback.

CLIENT(S)

All consumers from Beanited and their details remain clients of Beanited, there is to be no contacting consumer or sending emails to our clients apart from the product(s) purchased through the Beanited site. This will be a breach of our understanding and is subject to legal action.

TRANSACTIONS

To allow a seamless transaction between Beanited consumers purchasing and you the supplier, we will have all purchases send to you. You package the item and send the item through your preferred shipping company, please send us the tracking information once item has been packed prior to sending. We can organise delivery if you prefer, we are currently using Sendle as it integrates seamlessly with the store and we are currently in discussions with some 3PL to find better alternatives. Tracking details will automatically notify the customer of their products arrival.

PAYMENT

Once the item is fulfilled and delivered, we will pay you, invoices are not required, but if you prefer to send in the invoice please add the order number on the reference. We pay within a week of sale.

If a customer is unsatisfied with the product, you will be notified to contact the customer and arrange a positive outcome as you normally would in the hospitality industry.

CANCELLING

If you decide not to be on the Beanited platform, please inform us and we will take your information out, there is no cost incurred.

AGREEMENT

Once on the marketplace platform you automatically agree to Beanited's Mutual Understanding Agreement, we want to ensure all roasters we want to work together to bring your delicious coffee to as many people as possible and continue to improve our product and service.